Terms and Conditions

Adult Group Coaching Terms & Conditions

To reserve a spot in one of these lessons you need to book in with the pro shop and pay before the first lesson.

Lesson credits can be used at any time as long as you are booked in a class by our admin team.

You will be booked in for the number of credits you purchase. For example, if you buy a block of 5 credits we will book you in for 5 weeks from your starting date.

If you are away for 3 consecutive weeks or more, we cannot reserve your place in the group (this is due to the popularity of our adult coaching program and the growing waiting list!)

To cancel a lesson and save you credit you must email to info@easternsuburbstennis.com with 24 hours before the lesson start. If less than 24 hours notice is given you will lose 1 credit (please understand that we have to organise coaches and we can’t cancel them within 24 hours if clients cancel at the last minute.)

If you make a cancellation with at least 24 hours notice, we will book you automatically into the next consecutive class the following week.

If there is only one adult in a group we will cancel the lesson at least 24 hours before hand and do our best to fit you in another lesson where possible.

By discretion of the Head coach your lesson can be cancelled due to poor weather conditions such as too much rain, nearby lightening, temperature above 38C and poor air quality levels of AP1 151+. In this case we will send you an SMS message to cancel. If you don’t get an SMS message then presume it’s on.

After an assessment lesson, our coaches will assign each adult to a group appropriate to their playing ability.

Coaches may reassign any adult to a different group at any time to ensure groups have players of similar standards which makes a better lesson for you!

Private Lessons Terms & Conditions

Lessons need to be paid in advance for blocks and single sessions.

Lessons can be rescheduled if 24 hours notice is given. Notice must be given via email to – info@easternsuburbstennis.com

Any makeup lessons must be rescheduled before the beginning of the following school term.

There will be no makeup lesson if less than 24 hours notice of cancellation has been given and the full fee will be charged. In the event of illness, sickness or injury the same 24 hour policy above applies. Please remember that our coaches time is valuable and as a business we cannot function without this policy.

For semi-private lessons (two people in a lesson), make-up lessons can only be offered if both clients give 24hrs notice. If only one person gives 24 hours notice then make-ups cannot be offered.

By discretion of the Head coach your lesson can be cancelled due to poor weather conditions such as too much rain, nearby lightening, temperature above 38C and poor air quality levels of AP1 151+. In this case we will send you an SMS message to cancel as soon as we can. If you don’t get an SMS message then presume your tennis lesson is on.

If a lesson is cancelled by ESTC you will be entitled to a makeup lesson.

If at any time your usual coach is unavailable, a suitable substitute coach will replace them.

During the course of our Tennis program some photos may be taken and they may be used on our website or on printed material. Should you not wish for your child to be a part of this please put this request in writing and email it to – info@easternsuburbstennis.com

You are not to leave your child on the Eastern Suburbs Tennis Club’s premises. As a parent you agree you will be onsite for the whole duration of the lesson and understand that your child is not in the Eastern Suburbs Tennis Club’s duty of care. As parent you agree to take full responsibility of your child.

Ladies Clinic Terms & Conditions

Ladies Clinic costs $340 per school term and needs to be paid in full at the beginning of term.

This cost includes 8 lessons within the full term as we allow for 2 absent days due to wash outs or other commitments. If you have more than 8 lessons in the term you will be charged an additional $42 per extra lesson.

You can do a make-up lesson on any day within the same term as long as there is space on that day. Please check if there is space and book in before attending.

If you are not coming please notify us by sending an email to info@easternsuburbstennis.com To be entitled to do a make-up lesson we need a minimum of 24 hours notice that you will not be attending.

Please understand that we have to organise coaches and we can’t cancel them within 24 hours if you can’t come at the last minute.

If you book in for a make-up lesson and then don’t show up this will be included as one of your 8 lessons.

By discretion of the Head coach your lesson can be cancelled due to poor weather conditions such as too much rain, nearby lightening, temperature above 38C and poor air quality levels of AP1 151+. In this case we will send you an SMS message to cancel. If you don’t get an SMS message then presume it’s on.

A single casual class costs $50.

Classes have a maximum of 4 per court.

Coaches will assign each lady to a group appropriate to their playing ability.

Coaches may reassign any lady to a different group at any time to ensure groups have players of similar standards.

In order to join, you need to have a 30 minute assessment or private lesson with one of our coaches at a rate of $45. This allows our coach to ensure we place everyone in a group with others who have similar skill sets and can provide the best tennis experience for all ladies in our clinics.

All beginners that have never played before will need to have 2 x 1/2 hour private lessons before joining a group to learn the very basics. This will be at a reduced rate of $38 per 1/2 hour if fitted in immediately before or after a ladies clinic group.

Kids Tennis Camp – Terms & Conditions

1. Liability Waiver
I hereby agree that coaches and employees of Eastern Suburbs Tennis Club (ESTC) are released from any liability and responsibility for any injury, illness, death and/or loss of property whatsoever which may occur to my child (or child in my care) at any time during school holidays tennis camps, and I agree to indemnify ESTC coaches and staff from, and against all liability, damages and claims whatsoever in respect thereof. I understand that tennis camp involves physical activities, and I can confirm that my child (or child in my care) is able to safely participate in those activities

2. Drop-off & Pick-up procedure
I hereby agree to sign-in my child/ren (or child in my care) at drop off, showing a sign-in time and signature. Children are to be sighted by a coach/ employee of ESTC before the parent or person responsible for the child leaves. This ensures that the coach/ employee is aware that your child has arrived and is on the premises. A child’s medication needs or any other information such as food allergies should be passed on to a coach/employee of ESTC at this time. Parents/guardians must also advise who will be collecting the child/ren (if someone different is picking up their child), both verbally and on the sign in/out sheet.
I agree in the case of a separated family, either biological parent is able to add a contact in writing unless a court order is provided to ESTC stating that one parent has sole custody and responsibility. In the case of an emergency, where the parent or a previously authorised contact is unable to collect the child, the parent or person responsible for the child (as listed on enrolment form as having a parenting role) may telephone ESTC and arrange an alternative person to pick up the child. A second staff member will witness the phone call. No child will be withheld from an authorised contact or biological parent named on the enrolment form unless a current court order is on file at ESTC.

3. After Hours Procedure
I acknowledge that ESTC tennis camp will cease trading at 3 pm daily. If there are children still present upon closing, a minimum of two coaches/ employees must be present. If you are late to collect your child, additional charges will apply. If you know that you are going to be late, please notify the ESTC and make arrangements for someone else to collect your child. If at 3.30pm we are unable to contact you and your child has not been collected, we will call alternative/ emergency contact as listed on your enrolment form to organise the collection of your child. If in the event ESTC needs to take your child/ren to the police station for you to collect, a sign will be displayed at the premises notifying you of their whereabouts.

4. Photo Identification
I acknowledge that photo identification will need to be sighted by a coach/ employee of ESTC of all person(s) picking up children – either by parent or other specified person.

5. Refund Policy
I understand that ESTC is unable to refund any monies already paid for a booked tennis camp day unless we are able to fill that spot with another student. A minimum 24-hour notice would be required for this to occur. If there is no notice and the child does not attend the camp on the booked day, a 100% cancellation fee will apply.

6. Photograph Permission
I give permission for my child to be photographed during any lesson or event run by ESTC. Those images may be used by ESTC on their website/social media/printed materials.

7. Working with Children Certificate
I acknowledge all coaches/ employees of ESTC have valid Working with Children certificates.